Frequently Asked Questions

Before contacting us and registering, please read our FAQ.
Can I take the full course online?
Yes, once you register you will receive an email from us detailing how to get started.  It’s easy!  No prior computer experience is necessary.  Just flip through the course and answer questions along the way.  Once you have successfully completed the course you can INSTANTLY PRINT you certificate of completion and wallet size aerial/scissor lift certification card.
What is your refund policy?

We offer no-questions-asked refunds to all customers within 3 days of your purchase (online courses only). If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away.  The only exception is if you have completed the course and downloaded any certificates of completion.

What score do I need to pass?
The minimum passing score for the final exam to complete the course is 70 percent. Students are allowed to attempt the exam three times and are given immediate feedback on wrong answers.
When Can I Train?
Train and certify aerial and scissor lift operators whenever and wherever you want.  No more scheduling headaches, paying overtime, or pulling everybody in on a weekend for “Training Day.”  You can train on ANY computer that has an internet connection.  Just log in with your email address and password and pick up where you left off….or finish the course in one sitting.
Can I operator a scissor lift after I complete my certification?
OSHA requires operators to demonstrate that they have the skills and knowledge needed to operator a lift before operating the equipment on the job.  Our online course provides you with everything you need to know to comply with OSHA and ANSI for classroom style training. We have included a free evaluation form for employers. OSHA 10 Hour Training provides Hands-On Evaluation forms to take along to the job site for a quick (and documented) hands-on refresher to use to ensure operators have been evaluated by someone who is experienced on the specific equipment in question.  This will complete your certification training.  
Our Privacy Policy & Information We Collect
Thank you for visiting our website, which is part of the HR Training University family of company sites, We are committed to providing safe online shopping experience. This commitment includes respecting and protecting the privacy of personal information that we obtain through our sites, and via mobile. This privacy policy provides you with information about how we collect, use and share your personal information, and our privacy practices in general.
From Scissor Lift Training interactions with you: We collect information about you and your transactions and other interactions with us, including the products or services you purchase, use and return.
From Third Party Sources: We may combine your information with information we collect or receive about you from other online and offline sources, which helps us to customize our services.
Personalized Site Visits: We, or our service providers, may use cookies, web beacons/pixel tags, log files, and other technologies to collect information about visitors to our website, use of our online services, and interactions with our emails and online advertisements, such as your browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our website, emails we send that you open, forward, or click through to our website. Collecting this information, and linking it with your personal information, helps us to tailor our website and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify site features, promotions, advertisements, and offers that may be of particular interest to you.
Personalized Third Party Advertisements: We also may use third party advertisements placed by ad networks to support our site. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our site, which will also send these advertisers and ad networks information including your IP address, your ISP, the browser you used to visit our site, and whether you have Flash installed. Some of these advertisers and ad networks also may use anonymous data, such as demographic data, received from third parties to assist in the delivery of advertisements to you. These advertisers and ad networks use the information described above to provide you relevant advertisements based on your online behavior, search activities on our site and on other third party sites, demographic information and/or relevant to your general location, so that the advertising and offers you see on our site more closely reflect your interests and needs.
You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Without cookies or pixel tags though, you may not be able to take full advantage of all of our website features.